By no means should they be considered a defect nor will they affect the durability or construction of your piece. Do not use or place sharp objects on leather goods.Clean weekly using a damp sponge or soft, lint-free cloth.Dust often and use a vacuum cleaner crevice tool to clean seams.Such “imperfections” are your assurance that you have a true leather hide.Īlso keep in mind, grain patterns and coloring of leather will vary from hide to hide and also within the same hide, making leather all the more interesting and unique. Do not place newspapers or magazines on leather furniture.Keep leather furniture out of direct sunlight and at least two feet from heat sources to avoid fading and cracking.Leather is very durable however, it is not accident or damage proof. Follow instructions for any gentle leather cleaner you might use.Do not use abrasives harsh chemicals saddle soap leather cleaners that contain any oils, soaps or detergents or common household cleaners on leather furniture.The ink from these items may be transferred onto the leather. Additionally, leather conditioners provide a barrier to stains and help extend the life of your leather. ![]() Please have your order confirmation email with you when you come.Improper cleaning may void your leather furniture warranty.Before using any cleaning/conditioning product on leather, test it in an obscure area. We will send you an email when your order is ready along with instructions. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. You can skip the shipping fees with free local pickup at. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table. You can also emphasize any free shipping thresholds you offer (e.g. Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.įor calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.įor simple flat rate shipping: We offer $X flat rate shipping to. You will receive another notification when your order has shipped. It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.Īll orders are processed within 5 to10 business days (excluding weekends and holidays) after receiving your order confirmation email. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Unfortunately, we cannot accept returns on sale items or gift cards.Įxchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. You can always contact us for any return question at and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Įxceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). ![]() Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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